Warmth in the Store
.
. . We selected Carpet One in Chantilly because of a letter you sent out to each
individual home in the area, addressing us as “Friends and Neighbors”. We
called Carpet One because of the friendly and caring tone of that letter, and purchased
our much needed flooring from your company because we felt a warmth in the store,
from the receptionist who answered the phone the first time I called, to the owner,
and the guarantees we were given from you and Pergo, seemed to be the best available.
. . .
Anita and Myles Schlank
Installation Crew Was the Best
.
. . Your installation crew was the best I have ever seen. They were dedicated
to insuring a perfect installation to our satisfaction. They paid attention
to every detail making sure every cut in the wood was precise. They took great pride in their work. You are lucky to have an installation crew this good!
Bill and Doris Nay
Final Product Speaks For Itself
.
. . I would like to advise you on the outstanding service my family received from
Quality Carpet One, with regard to our insurance claim. All of the details
involved in the required replacement of flooring (both tile and carpet) in our residence,
including product presentation, product choice options, product application, product
installation, timeliness, worksite cleanup, as well as responding to questions,
were handled in a superb manner. It was a real pleasure dealing with Quality
Carpet One and the final product speaks for itself. Thank you very much for
your excellent handling of this claim.
James V. Katz
My #1 Place of Business
Special thanks to Mr. Jeremy Chauvin and Ms.
Anne Whitney for providing excellent customer serivce. Their expertise and
professionalism is second to one when compared to other sales reps district wide.
Every time I entered the Chantilly Store store Jeremy offered his assistance and
made sure my questions were answered and my concerns were met. Quality Carpet
One is my "Number #1" place of business.
John R. Hinson
Follow-Up Service Without Hesitation Or
Argument
.
. . Your company installed new carpet in my home a while ago, and after some time
I noticed some wrinkles in the middle of the room and became concerned. I
called your 800 number and the gentleman directed me to the store where I had originally
purchased the carpet. I explained the problem to your service department and
without hesitation or argument they asked what would be a good day for them to come
back to my house and address the issue. . . . It is so refreshing to know that some
people still stand by their work as you and I do. I am in the auto collision
repair industry and understand the need for small adjustments a couple years after
a job is completed.
Frederick Farnham
Outstanding Sales Staff
.
. . I just wanted you to know how happy I am with my recent carpet purchase from
your store. If it wasn’t for your outstanding sales
staff
, I am not sure what I would have done.
I had received a couple of quotes from other companies and decided to go with yours
because of the customer service. They took the time to go over everything
with me and explain the difference in certain carpets. I paid a little more
than I had expected but am definitely pleased with the results. I just wanted
to let you know how happy I am for all their work.
Susan Jordan-Gray
Very Pleased With the Results
.
. . We are very pleased with the results, and are confident that we have significantly
increased the future resale value of our home. Your knowledge and patience
were truly invaluable as you guided us through selection of woods, finishes, and
installation operations. You willingly made numerous trips by the house to
drop off samples, to answer questions, and to help schedule the actual installation.
During the actual installation, Mr. Kang and his associate did a simply outstanding
job including protecting our furniture. The results are just beautiful.
Through the entire process, your attention to detail has been very impressive.
Quailty Carpet One will continue to receive our strongest recommendation and will
have all of our future business.
Dr. Ronald L. Owens
Job Was Excellently Done
.
. . The job was excellently done. The workers were efficient, fast, and left
the area to my complete satisfaction. I am more than pleased and completely
satisfied with choosing Quality Carpet and Floor for this job and will continue
to pass the word among friends of the remarkably good and professional work you
have done in my house.
Aida S. Soler
Fine Work and Craftsmanship
.
. . This letter recognizes your installation crew for their fine work and craftsmanship
installing floor tile in part of my master bedroom and adjoining bathroom.
Your crew was particularly courteous and respectful to me and my wife: they respected
our property by protecting areas they would travel in and out of the house.
They used expertise to help us make several decisions that clearly made the job
look very nice upon completion!
Mr. and Mrs. Richard H. Dillion
We Love Our New Kitchen
.
. .I am not sure I can put into words how pleased we are with our new kitchen.
From the first planning discussions to the last pieces of finishing trim, our project
could not have gone smoother or look better. . . . We love our new kitchen
and will definitely be calling you for all our future remodeling needs. Again,
many, many thanks, you guys are the best!
Mariellen Belter
Your Advice Made Me Comfortable
.
. . I want to take a few minutes to tell you how much we appreciated your assistance
in determining the appropriate colors and types of carpeting for our townhouse.
I can not visualize how a carpet will look in a small room from a small sample,
and your advise made me much more comfortable in making my final selection.
I love the new carpet. It is perfect for our new home.
Ruth Meehan
Your Generosity Was Greatly Appreciated
.
. . I am a Third Grade Teacher and you recently donated two area rugs to my third
grade classroom. The rugs add a wonderful touch to the room and the children
enjoy using them on a daily basis. . . . . your generosity was greatly appreciated
and recognition has been given to you amongst the
staff
and
throughout the school community.
Thank you for playing a key role and offering my students a cozy learning environment.
Jan Beauparlant
Kept Every Promise Made
.
. .We are extremely satisfied with the work completed by Carpet One. One thing
that impressed us the most and it's a big deal .... is that you kept every promise
made. Everything looks great and especially the steps. Thanks for such
a great job!
Mr. Davies
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